Returns Policy.
Returns are handled through the retailer, supplier, or partner channel relevant to the product or commercial arrangement.
Returns and product queries.
Apex Pet Group is a route-to-market and partner support business. Product returns, refunds, exchanges, and credits are usually managed through the retailer, distributor, supplier, or commercial agreement connected to the original purchase or supply.
If you purchased a product from a retailer, please contact that retailer first with your proof of purchase and product details. If you are a trade partner, please contact Apex Pet Group with the relevant invoice, batch, product, and issue details.
Condition and timing.
Return eligibility may depend on product condition, proof of purchase, stock handling, expiry date, batch information, and the terms agreed with the relevant retailer or trade partner.
Damaged or incorrect goods.
Where goods appear damaged, incorrect, or unsuitable on receipt, please raise the issue as soon as reasonably possible and keep the product, packaging, and supporting documentation available for review.
Contact details.
Email: info@apexpetgroup.co.za
Address: PO Box 53439
Kenilworth, Western Cape 7745